FAQ - DIGITAL GOODS

  • How do I use the template? What software do I need?

    You have a few options depending on the type of file you have, most editing programs will open up JPG/PNG files. Adobe Illustrator versions will open AI files. Or you can open the PDF template files in a PDF editor. You can also print the templates and fill in by hand. 

  • Is this product for me?

    If you want to make better samples/products AD products are for you. If you want to speed up the time it takes you to create a tech pack, the templates and mock ups will be your best friend! Get better results in half the time. If you’re unsure about the what you need to purchase feel free to give us a shout.

  • Are there instructions for the products?

    Yes — for mock ups and more complex templates we will provide instructions.

  • What formats are provided?

    We provide various file types depending on the product, please check the specifications within each product description. File formats include PNG, JPG, PSD, AI, PDF, XLS & SVG.

  • What is your return policy?

    Since your purchase is a downloadable digital product, it is deemed “used” after payment. For this reason, we are not able to give refunds for this product. If you have questions about the product before buying, please email contact us and we will be happy to assist you.

  • Technical Data

    Strictly for mock up purposes. Measurements and details such as stitching should be expressed correctly to any factory you work with. Appareldatabase.com makes no warranties, expressed or implied, of merchantability, fitness for purpose or otherwise.

    In no event shall appareldatabase.com have any responsibility or liability for direct, indirect, incidental or consequential damages incurred as a result of any error.

  • WHAT DO WE CONSIDER TECH PACKS?

    A tech pack is generally is a comprehensive document with details about your product you want to make. Our online store specialises in tech pack drawings, technical line drawings for the front and back of products. Supplied in various formats such as vector, PDF, JPG, PNG and SVG.

  • CAN I USE THE TECHNICAL DRAWINGS AS A PATTERN TO CREATE A REAL GARMENT?

    No, this is specifically for mocking up, annotating and call outs within a fully detailed tech pack. Your manufacturer will be able to take it to the next steps. The tech drawing is essential for any manufacturer to understand the visual and vision of your garment.

  • CAN YOU CREATE CUSTOM TECHNICAL DRAWINGS?

    Yes! We can create bespoke Technical drawings to your specifications. Please contact us for rates and lead times. Lets Talk.

FAQ - PHYSICAL GOODS

  • IS THERE A MINIMUM SPEND?

    Due to the low price on items we require at least a 9.99 minimum spend.

  • SHIPPING AND DELIVERY

    All products are available and ready for shipping from our warehouse. Dispatch time depends on how big the order is. We ship with DHL,UPS, and FEDEX.

    UK SHIPPING - 9.99
    EU SHIPPING - 19.99
    US SHIPPING - 29.99
    REST OF THE WORLD - 59.99

  • DEFECTS

    We will do our best to rectify any defects or problems that may arise.
    In the case of dead stock items, we’ve reviewed and made note of any defects, please check each product description.

  • PREWASH

    Yes! we always recommend you prewash your fabric before start sewing. All fabrics have different types of properties.

  • What is your return policy?

    No claims can be accepted after cutting or further processing of fabric. No claims can be accepted once opened / used.

    All costs related to postage for returns will be borne by the buyer unless goods supplied were faulty. In such a case the supplier shall be responsible.

  • SAMPLES

    Sorry, but we can’t offer samples of our range due to most fabrics being deadstock, but you are able to purchase a metre. If you have any questions and we’ll do our best to help.

  • HARDWARES

    Hardware - Plastics or Metals are checked and packaged best as possible by our team. In some cases some may have very slight wear due to handling and shipping. Any hardware that have springs may have to be activated and broken in first before.

  • PLEASE NOTE

    Products may vary slightly from their pictures. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products.

    Measurements indicated on our website may have a slight variation and we advise that washing instructions are checked prior to sewing up garments.